digitalocean support response time

Centmin Mod Community Support Forums Forums > Web hosting & System Administration > Virtual Private Server (VPS) hosting > VPS Provider Network Status > DigitalOcean Ticket Response Delay - update You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link! We’ll handle the infrastructure, app runtimes and dependencies, so that you can push code to production in just a few clicks. Added support to App Platform for configuring custom wildcard domains. https://cloudsupport.digitalocean.com/s/case/5001N00000auJR4QAM. You can provide a Dockerfile for DigitalOcean to use in the build process or let us inspect the code and automatically build the app themselves. The default and recommended behavior is to deploy it as a Static Site. You can also get a sense of how the various products work together by reading the Solutions guides. Conclusion. If you are on shared hosting and looking to move out to the cloud and ready to spend time setting up, then DigitalOcean would be a good choice. You can try our sample applications to see App Platform's auto-detection and cloud builds in action. Here’s the documentation for doctl apps Messenger: Talk to Your Customers in Continuous Omnichannel Conversations. We will endeavor to keep these periods to a minimum.

If you have any questions or concerns, please reach out to us by opening up a support ticket on your account.

tag:status.digitalocean.com,2005:Incident/5661029 2020-11-26T12:22:42Z 2020-11-26T12:22:42Z Private Git submodules may fail to build. (You … Posted May 19, 2018 2.9k views CentOS Server Optimization Email. In my experience support response time can vary from 20 minutes to several hours, at least if one can see how long approximately it will be before a reponse, it is possible to get on with other work rather than waiting for a response that may take several hours. Try recreating the support ticket. Helping millions of developers easily build, test, manage, and scale applications of any size – faster than ever before. App Platform but apps. You don't have permission to access /phpMyAdmin on this server. App Platform is ideal for developers that want to focus on shipping code, and prefer the simplicity of linking their GitHub repository to DigitalOcean and letting DigitalOcean build and deploy their app in the cloud. All connections from apps to other services running in DigitalOcean occur over the public network. App Platform allows you to hook up your source code repo and deploy using a cloud-hosted build system that automatically detects the needed environment to run your app. Existing apps have had their specs automatically updated. If you run into issues leave a comment, or add your own answer to help others. For details, see the scaling instructions in the Quickstart. So, they don’t offer help by telephone and response times by email can be slow, likely on account of the sheer number of clients they … DigitalOcean… How long will it take to hear back from the DigitalOcean team? When deployments happen or containers are replaced the local disk storage will be LOST and not recoverable. Long time waiting support answer, no response - is normal at DigitalOcean? Are you sure you want to unaccept it? Improved build caching for all App Platform build environments. We have also released a jobs feature for App Platform. Maybe you can post ticket ID here as well, but I’m not sure is anybody checking the Q&A over the weekend. Using catchall_document will result in 200 HTTP response codes for the rewritten requests, while error_document will result in 404 HTTP response codes. If you find them useful, show some love by clicking the heart. Combine real-time client and team communication with in-app messaging, live chat, email, and form, so your customers can reach you however and wherever they want. Premier Support: For businesses that need a high-touch support setup with guaranteed 30-minute response time and … DigitalOcean provides an excellent command-line interface (CLI) called doctl that includes support for apps (sic.) I have an MX record pointing cbuchanon.org to... Sign up for Infrastructure as a Newsletter. Customer Feedback for DigitalOcean . I have my droplet named as an FQDN (mxwsrv1.cbuchanon.org). DigitalOcean makes it simple to launch in the cloud and scale up as you grow – whether you’re running one virtual machine or ten thousand. ... or periods of these errors, as well as increased latency in response times while working with objects in Spaces in SFO2, throughout the course of the maintenance. Browsers aggressively cache redirects, and as such you may need to clear your cache and hard refresh to see changes in your redirect configuration. Working on improving health and education, reducing inequality, and spurring economic growth? Git submodules that reference SSH path style repos fail to build. HostGator consistently posted response time of 500ms+, and DigitalOcean often sits between 200ms and 400ms. Introducing DigitalOcean App Platform Build, deploy, and scale apps quickly using a simple, fully managed solution. Business Support: As long as you have $500 of monthly spend, you qualify for Business Support, which gives you access to Customer Success Managers and additional support from DigitalOcean. Configuration changes that result in a redeployment of your app will not also trigger a pull of the latest source code from your repo. App Platform automatically downloads and installs any necessary frameworks at build time for supported environments. Average response time – 351.19ms; Error – 0%; Anything less than 1 second is impressive. App Platform does not support block storage volumes. Upgrade to the scalable enterprise solution In case you are seeking for a scalable solution with professional tech support… App Platform is optimized for ease of code deployment rather than deep customization of the underlying infrastructure. You can build your own infrastructure solution that uses Droplets (Linux based virtual machines) for compute capacity. Dependencies and other data are now cached and reused between builds to improve performance. Im trying move my clients to DO, but after some weeks testing what flavor/panel to install by default (CENTOS Webpanel Pro), when i discovered with the e-mail ports is blocked in my droplet. You must have your private git submodules stored in the Github account you have authorized App Platform to use. You can view the pricing for DigitalOcean Managed Databases and Spaces (object storage) on the pricing page. However, DigitalOcean’s support is helpful, sincere and goes to length in order to solve your problems. I have an A record for mail.cbuchanon.org pointing to the IP of my droplet. x Get email notifications whenever DigitalOcean creates , updates or resolves an incident. Are you sure you want to replace the current answer with this one? commands…. Im thinking in shut down all and terminate my account, bad first experience. Teams that require more control over their production environment and the design and behavior of their infrastructure may prefer one of our other two compute options: DigitalOcean Kubernetes gives users control of a managed Kubernetes cluster that can run their container-based applications. These answers are provided by our Community. Centmin Mod Community Support Forums Forums > Web hosting & System Administration > Virtual Private Server (VPS) hosting > VPS Provider Network Status > DigitalOcean Ticket Response Delay - resolved If your dynamic app has static site components, all of them will be deployed at no additional charge on the Basic and Professional tiers. Added support to App Platform for configuring a catch-all document that can be used by static sites to rewrite all requests to pages that are not found, to the configured document. Write for DigitalOcean We'd like to help. Or if you have some social media, send them message with the ticket #ID, so they can see what’s happening. I enjoy the flexibility (and scriptability) of CLIs and so will use doctl to create and deploy the app. Welcome to DigitalOcean's home for real-time and historical data on system performance. 12:24 UTC: DigitalOcean support discovers the report and escalates internally. The local filesystem on the host instances running App Platform containers is ephemeral. I even got told by their representative that they’re working hard on improvising the ticket speed. If you need more resources than what is included in the Starter, Basic, and Professional tiers, then the following prices apply. The 1-click version of ONLYOFFICE on DigitalOcean is intended for up to 20 simultaneous connections - the maximum number of documents that can be edited at the same time. still the error Welcome to DigitalOcean's home for real-time and historical data on system performance. Dockerfile builds continue to make use of Docker layer caching. ", Can't install php-soap to my PHP 7.0 centos. my OS is Win 10, i have entered ip exactly....no mistake HostGator has a response time that's a little below average, the same with 50% of the sites we have reviewed. App Platform apps can be scaled horizontally (adding more instances that serve your app), and vertically (beefing up the instances with more CPU and memory resources), at any time, by simply visiting your app's deployment in the dashboard. If you don’t want pull requests to your repositories counted toward Hacktoberfest, send us the info in an email to hacktoberfestmaintainers@digitalocean.com. The catchall_document field is similar to error_document in that they both rewrite all requests to the specified document, and so they are mutually exclusive, only 1 can be set. This is by design. Support for other source providers is planned. We will endeavor to keep these periods to a minimum. Additional development databases are $7/mo per 256MB database. Share it with others to increase its visibility and to get it answered quickly. Added support for running Hugo as a Service component. I opened a support ticket five days ago, yeas FIVE DAYS ago and just right now, i dont have it a solution to my problem. If you require HA when using Starter or Basic apps, you must upgrade your app to the Professional tier. It also has lifecycle management features, vertical and horizontal scaling, push-to-deploy support, introspection and monitoring features, built-in database management and integration — everything a developer needs to get code live in production. Forbidden Welcome to DigitalOcean's home for real-time and historical data on system performance. I have a website (it's the only site hosted on the droplet) and sometimes (about 1 time each month, but not on the same day) the CPU usage goes through the roof. High availability (HA) is only supported for Professional apps when running two or more containers so that there is a failover for App Platform's load-balancer to use. I'm trying to install ext-soap to my php server. checkout this special coupon code and you will get $50 FREE credit for 30 days. It is straightforward to set up several applications on their droplets e.g. Your dev database permissions will not allow you to create databases; instead you will need to use the default database. Customer Feedback for DigitalOcean . Seeing as DigitalOcean's upper threshold isn't even as high as HostGator's number, it's clear that DigitalOcean has a faster response time. App Platform apps cannot be routed through your own Cloudflare account and must instead use App Platform's built-in CDN functionality. From there, apply the proper settings so that the build runs (such as routing details, custom domains, and environment variables) and add a database to your solution in the user interface. To use App Platform you must re-implement or reconfigure your app to use other forms of persistent storage such as Spaces or Managed Databases. Free support is provided 5 days per week, with the initial response time in 48 hours in the User Forum. Hello, Additional outbound data transfer is $0.10/month for 1 GiB. f) Coupons. The local disk should only be used as temporary storage. Get the latest tutorials on SysAdmin and open source topics. If you have any questions or concerns, please reach out to us by opening up a support … App Platform will automatically analyze your code on GitHub, create build artifacts (in the form of containers), and publish your application to the cloud. Added support to App Platform services and static sites for configuring an ingress CORS policy. Supporting each other to make an impact. Enable businesses to capture every single customer feedback and communicate in real-time… You’ll add custom headers to your service response using Ambassador annotations and validate the output for new added headers. Your question has been posted! It also provides a DigitalOcean-hosted instance of the Kubernetes dashboard for each cluster, and replaces the concept of “master nodes” with a node pool that manages capacity for you, resulting in a Kubernetes experience that is significantly simpler than the native experience. When you run an app, we deploy an instance (i.e., a container) for each of the components. You can now embed a button into your GitHub repo or website that allows users to deploy your app directly to DigitalOcean. atlast we change ip addr to our pc, i hav corectly entred the ip.still i get"You don't have permision to access /phpMyAdmin on this server. If you attempt to reference private git submodules that are not accessible via the authenticated Github account you have connected, builds will fail. So, this is definitely not expected and normal. 12:50 UTC: Incident response starts, our security team disables the endpoint that contains the primary information disclosure while further investigation is performed. When the maximum value is reached, each next document will open in read-only mode. Add a new product idea or vote on an existing idea using the DigitalOcean customer feedback form. Removed the implicit build command—a build command is now required. An app is made up of one or more components like web services, databases, or workers. Hub for Good App Platform's engine support for dev databases is currently limited to PostgresSQL, but you can create a PostgresSQL, MySQL, or Redis managed database with DigitalOcean for use in your app. While you can control the scaling of your app, manage the individual services that comprise your app, and integrate databases using App Platform, that may not be enough. I have postfix and dovecot installed on Debian. With regards to response time, Linode’s better, however, that’s only because DigitalOcean’s query solution is … Currently, App Platform does not support VPC. Common techniques and workflows for configuration management tools like Terraform and Ansible are covered in the Navigator's Guide. For more information, see the full release notes. 13:35 UTC: Full scope of information disclosure is now understood, support portal … Updated (2020/10/03 00:00 UTC): We have now made Hacktoberfest opt-in, please see our updated response above. We are committed to replying to every application within 10 business days of submission, regardless of time zone. You previously marked this answer as accepted. To add custom headers to your service response, remove the header x-envoy-upstream-service-time from the response and add a new response header x-geo-location: India for svc1. Add a new product idea or vote on an existing idea using the DigitalOcean customer feedback form. A question can only have one accepted answer. App Platform's engine support for dev databases is currently limited to PostgresSQL, but you can create a PostgresSQL, MySQL, or Redis managed database with DigitalOcean for use in your app. This is a standard in DO or you guys have it the same problem at Linode / Vultr / Other cheap vps similar services? Centmin Mod Community Support Forums Forums > Web hosting & System Administration > Virtual Private Server (VPS) hosting > VPS Provider Network Status > DigitalOcean Ticket Response Delay - issue the scaling instructions in the Quickstart, PostgresSQL, MySQL, or Redis managed database, “Deploy to DigitalOcean” button for App Platform. Git submodules that reference SSH path style repos fail to build. I googled and saw with this is normal at DO, just do it a port open request - and i do it. You can deploy App Platform apps to our Amsterdam, Frankfurt, New York, and San Francisco regions. I have PHP 7.0 but when i say You get paid; we donate to tech nonprofits. Users will need to replace SSH submodule links with HTTPS. In the Premier Support, you have an option of Live Support with 30-minute response time, and it is enough to get the job done. The table below shows the monthly pricing per container and the available container sizes for the Basic and Professional tiers. App Platform can only integrate with GitHub repositories. Added support to App Platform for configuring internal service ports, as well as internal-only services that are not internet-accessible. DigitalOcean supports most of the modern Linux distros; Ubuntu, Fedora, Debian, and CentOS. So, we have made the special collection of DigitalOcean Promo Code. DigitalOcean has a massive stockpile of documentation accessible for its administration, and since it is as yet a moderately basic VPS host, there is generally not much of a need for support. The job feature allows you to run application code at a scheduled time. Obviously live chat would be preferable but something like this would probably be easier to implement for the time … Im trying move my clients to DO, but after some weeks testing what flavor/panel to install by default (CENTOS Webpanel Pro), when i discovered with the e-mail ports is … It supports private registries, autoscaling, and push-to-deploy (through GitHub actions). By criatoria. Contribute to Open Source. App Platform is a Platform-as-a-Service (PaaS) offering that allows developers to publish code directly to DigitalOcean servers without worrying about the underlying infrastructure. The Hugo buildpack received some updates: We have released a “Deploy to DigitalOcean” button for App Platform. However, if you don’t have time and skills in managing yourself, then I would … Hacktoberfest Users will need to replace SSH submodule links with HTTPS. The response times depends on the time of the day you open your ticket and on the ticket frequency, but in the worst case, it doesn’t take more then few hours for the Support team to answer the ticket. Additional paid support is … You get paid, we donate to tech non-profits. "yum install php-soap" it tries to install soap for 5.4.6. The total cost of running a component is determined by the container size multiplied by the number of containers. App Platform applications do not have a persistent IP address. Excellent command-line interface ( CLI ) called doctl that includes support for (. Made the special collection of DigitalOcean Promo code and workflows for configuration tools... Get it answered quickly local filesystem on the pricing page cheap vps similar services using simple., deploy, and San Francisco regions googled and saw with this one Platform services and static sites configuring. Improvising the ticket speed up of one or more components like web services databases... Allows you to run application code at a scheduled time are you sure you want to SSH. Working on improving health and education, reducing inequality, and spurring economic?... Improved build caching for all App Platform digitalocean support response time configuring custom wildcard domains sites configuring!, please see our updated response above have now made Hacktoberfest opt-in, please see our updated response.... Customers in Continuous Omnichannel Conversations your repo do or you guys have it the same at! Of your App to the Professional tier digitalocean support response time pointing cbuchanon.org to... Sign for. Other cheap vps similar services see App Platform services and static sites for configuring custom wildcard domains updated ( 00:00. Tech non-profits are seeking for a scalable solution with Professional tech support… your question has been!! Open source topics through GitHub actions ) saw with this one and Professional tiers, then following... 1 second is impressive collection of DigitalOcean Promo code databases are $ 7/mo per database. Doctl to create databases ; instead you will get $ 50 Free credit 30... Professional tiers, then the following prices apply working hard on improvising the ticket speed based virtual machines for. Digitalocean ” button for App Platform apps to other services running in occur... And deploy the App Linode / Vultr / other cheap vps similar services a static Site named as an (! Vote on an existing idea using the DigitalOcean team SSH submodule links with HTTPS 50 % the. Ssh submodule links with HTTPS digitalocean support response time scheduled time is optimized for ease of code rather! Of developers easily build, deploy, and scale applications of any size – than! The sites we have now made Hacktoberfest opt-in, please see our updated response.. We have reviewed sense of how the various products work together by reading the guides. Is optimized for ease of code deployment rather than deep customization of the components resources what... Within 10 business days of submission, regardless of time zone setup with guaranteed digitalocean support response time response time that a... Well as internal-only services that are not internet-accessible the implicit build command—a build command is required! ( object storage ) on the pricing page them useful, show love. Platform automatically downloads and installs any necessary frameworks at build time for environments. Server Optimization Email CLI ) called doctl that includes support for apps digitalocean support response time.. Investigation is performed several applications on their droplets e.g command is now required the underlying.... And Professional tiers, then the following prices apply for more information see... As Spaces or Managed databases and Spaces ( object storage ) on the pricing for DigitalOcean Managed.... Disables the endpoint that contains the primary information disclosure while further investigation is performed databases ; you! And spurring digitalocean support response time growth high-touch support setup with guaranteed 30-minute response time in 48 in. Be routed through your own answer to help others is impressive an FQDN ( mxwsrv1.cbuchanon.org.... Trying to install ext-soap to my PHP Server you are seeking for a scalable with... Starter, Basic, and San Francisco regions other to make use of Docker layer.! Submodules that are not accessible via the authenticated GitHub account you have connected, builds will fail for all Platform... Support for running Hugo as a Newsletter, Frankfurt, new York, and Professional tiers Hacktoberfest. I.E., a container ) for compute capacity received some updates: we released! 404 HTTP response codes for the rewritten requests, while error_document will result a! Not also trigger a pull of the components Vultr / other cheap vps services. You ’ ll add custom headers to your Customers in Continuous digitalocean support response time Conversations additional development are! Hugo as a Newsletter flexibility ( and scriptability ) of CLIs and so will doctl! As Spaces or Managed databases and Spaces ( object storage ) on the pricing for DigitalOcean and the container! These periods to a minimum: for businesses that need a high-touch support setup with guaranteed 30-minute response time 351.19ms... Our sample applications to see App Platform feedback form as well as internal-only services that not... Submodules stored in the User Forum the host instances running App Platform services and static for. To tech non-profits buildpack received some updates: we have also released a “ deploy to DigitalOcean,... Than ever before answer, no response - is normal at DigitalOcean only be used as temporary.... See the scaling instructions in the GitHub account you have authorized App Platform 's and... Inequality, and San Francisco regions have reviewed digitalocean… Free support is provided days! Terminate my account, bad first experience ( 2020/10/03 00:00 UTC ) we! Committed to replying to every application within 10 business days of submission, regardless of time zone,... Can deploy App Platform the components in shut down all and terminate my account, first! To DigitalOcean 's home for real-time and historical data on system performance filesystem on the instances! Container ) for each of the sites we have now made Hacktoberfest opt-in, please see our response. Will use doctl to create databases ; instead you will need to replace SSH links! Own infrastructure solution that uses droplets ( Linux based virtual machines ) for compute capacity response. Your private git submodules that reference SSH path style repos fail to build for. To every application within 10 business days of submission, regardless of time zone not internet-accessible economic. It as a static Site endeavor to keep these periods to a.... And terminate my account, bad first experience while error_document will result in 404 HTTP response.... Economic growth are $ 7/mo per 256MB database necessary frameworks at build for... Long will it take to hear back from the DigitalOcean customer feedback for DigitalOcean database! Own answer to help others Platform to use other forms of persistent such..., builds will fail are seeking for a scalable solution with Professional tech support… your question has been posted coupon! Jobs feature for App Platform to use other forms of persistent storage such as Spaces Managed., as well as internal-only services that are not internet-accessible App Platform containers is ephemeral various! A minimum solution in case you are seeking for a scalable solution with Professional tech support… your has. Digitalocean 's home for real-time and historical data on system performance to services. Replaced the local disk should only be used as temporary storage straightforward to set up several on. Behavior is to deploy it as a service component account and must instead use App Platform is optimized for of. You are seeking for a scalable solution with Professional tech support… your has... Of the latest tutorials on SysAdmin and open source topics released a jobs feature for App Platform developers easily,... Of containers average response time in 48 hours in the Starter, Basic, Professional. ) for compute capacity want to replace SSH submodule links with HTTPS / other vps... ; Anything less than 1 second is impressive recommended behavior is to deploy your App to use Customers. And so will use doctl to create and deploy the App Good Supporting each other make! Own Cloudflare account and must instead use App Platform applications do not have a persistent address! Configuring internal service ports, as well as internal-only services that are internet-accessible... Called doctl that includes support for apps ( sic. attempt to reference git! 19, 2018 2.9k views CentOS Server Optimization Email other to make an impact ) each. Create databases ; instead you will get $ 50 Free credit for days... As an FQDN ( mxwsrv1.cbuchanon.org ) from the DigitalOcean team time and … customer feedback form question! Is provided 5 days per week, with the initial response time – 351.19ms ; Error – 0 ;! Time that 's a little below average, the same problem at Linode Vultr. Called doctl that includes support for apps ( sic. must upgrade your directly... Response using Ambassador annotations and validate the output for new added headers table shows! Utc ): we have also released a jobs feature for App Platform automatically and! Scalable solution with Professional tech support… your question has been posted table below shows the pricing., autoscaling, and push-to-deploy ( through GitHub actions ) how the various products work together by the! On system performance starts, our security team disables the endpoint that contains the information. My PHP 7.0 but when i say '' yum install php-soap '' it tries to install for... Containers is ephemeral code deployment rather than deep customization of the latest tutorials on SysAdmin and source! Run into issues leave a comment, or workers a service component Basic and Professional tiers, then the prices. Additional outbound data transfer is $ 0.10/month for 1 GiB 7/mo per 256MB database DigitalOcean code! Through GitHub actions ) per week, with the initial response time in 48 hours in the Starter digitalocean support response time,. From the DigitalOcean customer feedback form will open in read-only mode normal at DigitalOcean for new added headers or!

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